Skip to main content


Social Innovation

Using the EMIEW3 and robotics IT platform, Hitachi, together with customers, will commence demonstration experiments in robot services.

It's possible that one day you will be helped by Hitachi's EMIEW3, a humanoid robot capable of autonomously approaching customers who require assistance. EMIEW3 was developed to provide the much-needed service of aiding people in stores and public areas. EMIEW3 is enhanced by a “remote brain”*, consisting of a robotics IT platform connected to a cloud-based system and a remote operation monitor that can oversee and control multiple robots, in various locations, at the same time. With the help of customers, Hitachi will begin proof-of-concept on delivering new robot services in various situations and environments. Since the first EMIEW was introduced in 2005, Hitachi has continued to develop human symbiotic robots that can co-exist with humans in a safe manner and provide robot-based services with advanced communication capabilities.

Using EMIEW2, introduced in 2007, Hitachi developed the functions needed for customer and guidance services. The robot was able to demonstrate some amazing capabilities, including autonomous mobility at a brisk human walking pace, isolating the human voice from all the background noise, accessing the internet to identify objects, and using indoor network cameras as “eyes” to find objects. More recently, artificial intelligence technology was used for functions requiring advanced intelligent processing for tasks such as dialogue, with the appropriate answers to questions asked in different forms, and a predictive function that helps the robot avoid colliding with moving objects that may suddenly appear. The newly developed EMIEW3 is equipped with some of the same functions as the EMIEW2 but is further enhanced with functions that allow it to efficiently provide customer and guidance services, like the ability to identify a person who requires assistance. EMIEW3 can also approach that person on its own and initiate customer services, share information with other EMIEW3 units to ensure smooth service, and if it is knocked over, it can resume a standing position.

An approach commonly employed in robotics. Functions requiring real-time processing are conducted on the robot side, and those that do not, are conducted on an external system

Content By: Hitachi
Release Date: May 18th 2016