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Social Innovation

    Whitepaper shows the local and global impact of Social Innovation business in driving business growth, sustainability, resource efficiency and societal impact.

    Achieving positive and sustainable transformational change for communities and societies requires us all to think differently. To innovate for society, companies need to balance complex challenges such as climate change, traffic congestion, healthcare inequality, resource demands, water stress, urban development and industrial growth. And all this while also delivering comfort, happiness, convenience, choice, better quality of life, a cleaner environment, more time, less stress, and more safety to the end-user.

    In our Social Innovation in Action Whitepaper we use real life case studies to show how innovating to answer society’s challenges can lead to positive outcomes for all stakeholders, including governments, companies, communities and ultimately society as a whole.

    Increasingly, customers want outcomes and not simply products, systems, platforms or technologies. This means companies need to understand the digitalisation trends at the very heart of OT-IT convergence. That means bringing new business models, improving customer experience and engagement, and delivering efficiency improvements to operations, processes and costs.

    Collaboration for Social Innovation reaches deep into industries and across supply chains as well as between suppliers and across regions. It is not just about collaboration to reach customers, but is about creating shared value every step along the value chain and sharing the principles of Social Innovation with all suppliers and partners.

    "Open innovation accommodates the inventiveness of citizens, communities, businesses, civil organizations, and local and central government in both the design of solutions and also in the feedback loops for collaborative improvement"

    By addressing the critical elements of Social Innovation in a circular value chain, service innovation and business to society (B2S) business models open up improved ways of delivering solutions and services for society:

    • Delivering solutions and services through partnerships, either with multiple private sector players or through PPP
    • Innovating with suppliers throughout the value chain
    • Bringing the end-users directly into the design and delivery processes though the encouragement of co-production and co-creation
    • Encouraging open innovation to accommodate the inventiveness of citizens, communities, businesses, civil organisations, and local and central government in both the design of solutions and also in the feedback loops for collaborative improvement
    • Developing pilot studies, incorporating all stakeholder groups, ahead of full deployment of solutions

    "The vision of City 3.0 – where the IoT enables cities to become connected hubs of innovation – will require corporations to deliver complex change management programs and IT integration"

    Frost & Sullivan has been observing and analysing Hitachi’s Social Innovation Business in detail. We’ve been looking at examples of Social Innovation in action, specifically in terms of the core pillars that define Social Innovation: mega trend alignment; societal impact; technology convergence; local and global dynamics; collaboration; and relevance to the industry sectors where we’ve defined the highest need and opportunity for Social Innovation.

    This Whitepaper showcases eight projects, which are just a few of the many excellent examples of the diverse range of technologies, solutions, services, collaborations and business models that Hitachi has deployed in its Social Innovation Business.