With a single-vendor CT fleet many years in service, Savannah, Ga.-based St. Joseph’s/Candler (SJ/C) health system was a model of customer loyalty. But when the time came for SJ/C to replace an aging CT scanner in its main outpatient facility, the LifeCare Center at Candler Hospital considered technology from many other vendors.
The institution needed to modernize and “we knew we wanted 64-slice,” recalls imaging manager Cheryl Rawlings, a 31-year veteran of the institution, which performs close to 30,000 inpatient, outpatient and emergency CT exams per year. “We looked at all vendors,” she said. “We went to several locations and were much impressed when we went on a site visit to Pittsburgh.”
The hospital they visited 700 miles to the north showed the SJ/C team its Hitachi 64/128-slice, dose-reduced CT capabilities. The SJ/C team liked everything they saw and heard about the technology, but members hesitated when they considered that switching to a new vendor would mean having more difficulty floating technologists from the inpatient side to ensure coverage in the LifeCare Center.
Hitachi Healthcare Americas and St Joseph’s/Candler Hospital worked closely together to optimize the image quality for the radiologists, ensuring that low dose CT was beneficial to the patient while providing high quality images for diagnosis.
“Hitachi was really going to have to impress us to get us to change vendors,” Rawlings says.